Course Details
EFFECTIVE COMMUNICATION & IMPROVING INTERPERSONAL SKILLS
Location
Date
Duration
Language
Discipline
PUBLIC RELATIONS & CUSTOMER SERVICEIntroduction
In this course, participants will learn the different models and approaches of communications, and the reasons for why communications fail. They will be introduced to the barriers that are causing interferences for the communication process and practical ways for removing those interferences for improving personal communication skills, and how they can maintain a healthy environment through the thorough understanding of communication skills. The course will also cover some communication skills that are often practiced in business, and some advance skills for improving interpersonal skills and negotiation skills.
The course is highly interactive and allows participants to challenge observed practices.
Objective
Upon completion of this course, you will gain an understanding of the following important aspects of communications
Audience
Communication is not limited to specific categories of workers. Everyone needs those skills. However, it will be specifically important for people who deal with others face-to-face, through phone, or writing methods such as Managers, supervisors, employees, consultants, professionals, workers, and government employees.
Content
Certificate
MAESTRO CONSULTANTS Certificate of Completion for delegates who attend and complete the training course
Methodology
Our courses are highly interactive, typically taking a case study approach that we have found to be an effective method of fostering discussions and transferring knowledge. Participants will learn by active participation during the program through the use of individual exercises, questionnaires, team exercises, training videos and discussions of “real life” issues in their organizations.
The material has been designed to enable delegates to apply all of the material with immediate effect back in the workplace.