Course Details

EFFECTIVE COMMUNICATION & IMPROVING INTERPERSONAL SKILLS

Location
Dubai, UAE
Date
From Date:  06-Feb-2023   To Date:     10-Feb-2023
Duration
5 days
Language
English
Discipline
PUBLIC RELATIONS & CUSTOMER SERVICE
Introduction

In this course, participants will learn the different models and approaches of communications, and the reasons for why communications fail. They will be introduced to the barriers that are causing interferences for the communication process and practical ways for removing those interferences for improving personal communication skills, and how they can maintain a healthy environment through the thorough understanding of communication skills.  The course will also cover some communication skills that are often practiced   in business, and some advance skills for improving interpersonal skills and negotiation skills.

The course is highly interactive and allows participants to challenge observed practices.

Objective

Upon completion of this course, you will gain an understanding of the following important aspects of communications

·Basic Communication skills
·Communication Models              
·Communication Approaches                                                           
·Interpersonal relationship    
·Communication Levels                                                                      
·Communication as a tool for effective negotiations
·Work Environment as a source of Interference
·Communication as a tool for motivating your employees and others
·Basic skills for effective communications  
·New HR practices for improving communications
Audience

Communication is not limited to specific categories of workers. Everyone needs those skills. However, it will be specifically important for people who deal with others face-to-face, through phone, or writing methods such as Managers, supervisors, employees, consultants, professionals, workers, and government employees.

Content
Introductions and course objectives
Basic Communications skills
Communication Models
Communication Approaches
Interpersonal relationship
Communication Levels
Communication as a tool for effective negotiations
Communications and cultural differences
Work Environment as a source of Interference
Communicating clear Strategy and strategic goals
Communicating for clarifying jobs and tasks
Interferences in handling Employees
Communication as a tool for improving work relations
Communication as a tool for motivating employees and others
Verbal and Body Language
Basic presentation skills for effective communications
Practicing Basic Presentation skills
New HR concepts and practices for improving communications
Writing skills and communications
Listening skills and communication

 

Certificate

MAESTRO CONSULTANTS Certificate of Completion for delegates who attend and complete the training course

Methodology

Our courses are highly interactive, typically taking a case study approach that we have found to be an effective method of fostering discussions and transferring knowledge. Participants will learn by active participation during the program through the use of individual exercises, questionnaires, team exercises, training videos and discussions of “real life” issues in their organizations.
The material has been designed to enable delegates to apply
all of the material with immediate effect back in the workplace.

Fees
$5,250